Terugbetalingsbeleid
Homer Harber Stores
Last updated: August 21, 2026
Thank you for shopping with Homer Harber Stores!
We want every customer to enjoy a convenient and reliable shopping experience. This policy explains our 30-day return window, store-credit arrangements, return shipping costs, refunds, and international customer rights.
1. Our 30-Day Return Policy
Homer Harber Stores offers a 30-day return window for eligible products, beginning on the date your order is delivered.
To qualify for a voluntary return:
- Contact us within 30 calendar days of delivery.
- Return the product in its original condition, unused and undamaged, with original packaging, tags, and accessories where reasonably possible.
- Provide proof of purchase or your order number.
- Follow the return instructions provided by our customer support team.
These conditions apply to our voluntary return policy and do not restrict any mandatory consumer rights, including the right to reasonably inspect goods where permitted by law.
2. Store Credit & Shopping Vouchers
For approved voluntary returns under our 30-day return policy, we generally issue compensation as:
- Homer Harber Store Credit, credited to your customer account; or
- Homer Harber Shopping Vouchers, redeemable toward future eligible purchases.
Once your returned product has been received, inspected, and approved, we will arrange the applicable credit or voucher.
Where a customer account is not available, we may provide an electronic shopping voucher instead.
Store credit and vouchers are intended for future purchases from Homer Harber Stores.
These voluntary arrangements do not replace statutory refund rights. When applicable law requires a monetary refund, we will provide the legally required refund rather than imposing store credit.
3. Return Shipping Costs
Customers are responsible for return shipping costs for ordinary change-of-mind returns, unless a promotion expressly provides otherwise or applicable law requires another arrangement.
Customers must contact our support team before returning a product to receive the appropriate return instructions.
Customers may choose an available suitable shipping service unless a specific return method is required and lawfully communicated.
We recommend using a tracked shipping service and retaining proof of dispatch.
For defective, damaged, incorrect, or nonconforming goods, return shipping costs will be handled according to applicable consumer protection laws, including payment by Homer Harber Stores where legally required.
4. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery and contact us as soon as reasonably possible if an item arrives damaged, is defective, or is not what you ordered.
Contact our customer service team with your order number and a description of the issue. Photographs may be requested where helpful.
Depending on the issue and applicable law, available solutions may include:
- Replacement
- Repair, where appropriate
- Exchange
- Store credit or vouchers, where accepted
- A refund to the original payment method where legally required
Your statutory rights concerning defective or nonconforming goods are not limited to 30 days where applicable law provides longer protection.
5. How to Start a Return
To request a return:
- Email customercare@homerharberstore.com.
- Include your order number and the items you wish to return.
- Explain the reason for your request.
- Our customer support team will review the request and provide return instructions.
Please do not send items to our business address without first receiving the correct return destination.
6. Return Processing and Refunds
Once a returned item is received and inspected, we will notify you of the outcome.
For eligible voluntary returns approved under our additional 30-day policy, we generally issue store credit or a shopping voucher.
Where a refund to the original payment method is legally required, it will be processed within the applicable statutory timeframe.
Banks and payment providers may require additional time to post an approved monetary refund.
7. Exchanges
Customers wishing to exchange a product should contact us before sending an item back.
Exchange eligibility depends on product availability, the condition of the item, and applicable consumer rights.
Where a direct exchange cannot be arranged, an eligible voluntary return may be processed for store credit or a voucher.
8. Exceptions and Non-Returnable Items
Certain products may be subject to specific return restrictions where permitted by law.
Any applicable product-specific return restrictions should be disclosed before purchase.
Restrictions under our voluntary return policy do not override statutory cancellation rights or remedies for defective or nonconforming products.
9. European Union Returns and Cancellations
Consumers purchasing eligible goods online in the European Union generally have a statutory right to withdraw within 14 days after receiving their goods, without giving a reason, subject to applicable exceptions.
After notifying us of withdrawal, customers generally have another 14 days to return the goods.
For eligible statutory cancellations, we will refund the price paid and applicable standard outbound delivery charges.
Refunds will be made using the original payment method unless the customer expressly agrees to another legally permitted method.
Refunds will be processed within applicable legal time limits. Where permitted, reimbursement may be withheld until the goods are received or evidence of return is provided.
Customers are ordinarily responsible for the direct cost of return shipping for change-of-mind withdrawals, provided the required cost information was disclosed before purchase.
Our additional 30-day voluntary return policy does not reduce these statutory rights.
10. United Kingdom Returns and Cancellations
UK consumers purchasing eligible goods online generally have the right to cancel their purchase within 14 days after delivery, subject to applicable exceptions.
Customers generally have another 14 days after notifying us of cancellation to return the goods.
For eligible statutory cancellations, we will refund the product price and applicable standard outbound delivery costs.
Refunds will be made using the original payment method unless another legally permitted arrangement is agreed with the customer.
Customers are ordinarily responsible for return shipping costs for change-of-mind cancellations where properly disclosed.
We will process statutory refunds within the applicable legal deadlines.
These statutory rights operate independently of our additional 30-day store-credit return policy.
11. United States, Canada and Other International Customers
For customers outside the UK and European Union, our voluntary 30-day return policy generally applies, subject to product eligibility and any mandatory consumer protection laws.
Approved voluntary returns are normally compensated through store credit or shopping vouchers.
Where local laws require a monetary refund or other remedy, those legal rights will take priority.
12. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
We will attempt to accommodate requests before an order is processed or dispatched.
Once an order has shipped, changes or cancellations may no longer be possible, except where applicable consumer law provides otherwise.
Any refunds required by law following cancellation will be handled in accordance with those requirements.
13. Contact Information
For return requests, damaged items, exchanges, cancellations, refunds, or store-credit assistance, contact:
Homer Harber Stores
Customer Support: customercare@homerharberstore.com
Website: https://homerharberstore.com
Please include your order number when contacting our support team.
Homer Harber Stores
Smart Storage. Organized Living.